Car parked by a lake


Independent resolution for non-statutory parking charges

POPLA – dedicated to providing easy and efficient dispute resolution for parking charge notices issued in respect of parking on private land

The Protection of Freedoms Act 2012 was passed by Parliament in order to return to the British public, ‘freedoms’ they feel other legislation has eroded or removed over time.

The Act deals with a wide range of issues and one of those is the ban on immobilising (‘clamping’) or removing (‘towing-away’), without lawful authority, vehicles that are parked private land.

The Act also introduced the concept of 'keeper liability' for vehicles parked on private land. However, for this, there had to be an independent appeals service, provided by funding from the parking industry.

That independent service is known as Parking on Private Land Appeals or POPLA. 

Assessors at POPLA determine appeals from those who have been issued with parking charge notices in respect of vehicles parked on private land. POPLA does not charge the motorist for making an appeal but they must first have made their case (‘representations’) to the operator who issued the parking charge notice and have had their representations rejected.

More information on this process can be found in the section ‘I have received a parking charge notice’ on the menu to the left of this page.

POPLA is independent of all parties to appeals, including the operator and the British Parking Association, as are the Assessors who make the determinations.

The Act and its guidance notes can be read on the Government’s legislation website Opens in a new window.